At Global Metronics, we strive to ensure your satisfaction with every purchase. If you are not fully satisfied with your order, we offer a hassle-free return process under the following terms and conditions:
1. Eligibility for Returns
You may return items purchased from Global Metronics within [X] days of the delivery date. To be eligible for a return, your item must:
- Be unused, in the same condition that you received it.
- Be in the original packaging, including any tags or labels.
- Be accompanied by the original receipt or proof of purchase.
2. Non-Returnable Items
Certain items are non-returnable and non-refundable, including but not limited to:
- Perishable goods (e.g., food items, plants)
- Personalized or custom products
- Items marked as final sale
3. Return Process
To initiate a return, please contact our customer service team at info@globalmetronics.com with your order number and the item(s) you wish to return. We will provide you with instructions for returning the product.
You are responsible for the return shipping costs, unless the item is defective or was delivered incorrectly.
4. Refunds
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method, and it may take up to [X] business days for the refund to be reflected in your account. Please note that shipping fees are non-refundable.
5. Exchanges
If you received a defective or incorrect item and wish to exchange it for the correct product, please contact our customer service team at info@globalmetronics.com. We will provide a replacement or arrange an exchange, depending on availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [X] days of receiving your order. Provide details of the damage or defect, and we will arrange a return or replacement. If the item is damaged during shipping, we will work with the carrier to resolve the issue.
7. Late Returns
Returns received after the [X] days return window may not be eligible for a refund or exchange, unless otherwise specified.
8. Contact Us
If you have any questions or concerns regarding our return policy or need assistance with a return, please contact us at:
Global Metronics
7901 4th St N STE 300
St. Petersburg, FL 33702
Phone: +1 510-400-4082
Email: info@globalmetronics.com